SD EBike Service Experts

Fly Rides is committed to providing expert warranty support for the bikes that we sell, on the best systems available:

Bosch | Brose | Shimano | Yamaha

Due to very high demand and to streamline service processes,
we are not offering phone support for service questions at this time, and locations are open by appointment only.

For questions and to make an appointment, please fill out the form below.

SD Fly Rides Warranty & Service Request Form

- Step 1 of 5
Bought your eBike from Fly Rides? Sweet! We got you, and are happy to provide service and warranty support! The best way to expedite your request is to fill out this form, and one of our eBike experts will reach out to you with the next steps to get you back on the trails. Our service department is open Tuesday - Saturday, 10am - 5pm PST, and our goal is to respond to service requests within one business day.

Please note that Fly Rides can only offer tech support for the eBikes we sell, and only to the original Fly Rides customer. If you have a part or service need for a bike that is not under warranty from Fly Rides, we recommend working with your local bike tech or ordering from an online parts supplier like JensonUSA.com.
Did you purchase your eBike that needs service from Fly Rides? *
Yes
No
PLEASE NOTE: Due to very high demand, at this time we are only able to provide support for customers that purchased the eBike from Fly Rides.

For helpful hints on trouble shooting, check out our Tech Tips playlist on YouTube here!

Also check out our Fly Rides Tech Support site at sandiegoflyrides.com/fly-rides-tech-support/.
For warranty work, please contact the shop that sold you the bike.

Cheers and happy trails!
Did you pick up the eBike at our San Diego Fly Rides location (or have us deliver it locally in SoCal)?
Yes
No
This form is for customers that purchased their eBike from Fly Rides and would like to get service from our San Diego location. If you do not live in the San Diego area, please fill out the form on the relevant webpage for the LA or USA service departments, so that the right team members get your message.

LA Fly Rides eBike Service page: Click Here
Fly Rides USA Service page: Click Here
Please note that Fly Rides does not offer a la carte services. Our goal is to make sure our customers bikes, if brought in for service, are road and trail safe when they leave our shop. Small items like brake pad and tube changes have to be in conjunction with a tune up. This allows us to certify that the eBike is in perfect form after leaving our hands.

Basic Tune Up $149

• Align and adjust brakes
• Align and adjust shifting
• Adjust headset
• Inspect bottom bracket
• Bike wash
• Software update if available
Replacement of parts not included in service. 1 Hour service, eBike to be picked up same day.

Comprehensive Tune Up $249
• All items in Basic Tune Up, plus
• Removal and deep cleaning of all drivetrain components.
• Replacement parts installed for free.
1-2 hour service. eBike to be picked up same or next business day.

Warranty Work

If diagnosed as a repair covered by your warranty, there will be no charge.

What kind of service would you like to book? *
Basic Tune Up
Comprehensive Tune Up
Warranty Support
Please Help Us Diagnose The Problem
When did you purchase the eBike from Fly Rides? Approximate date is fine. *
What is the year, make and model of your eBike? *
Accessory installation or manufacturer changes

Due to dealer agreements, Fly Rides does not offer any service that changes manufacturers specifications. We will also be unable to service components that have been changed from manufacturer specifications prior to your appointment.

Parts Ordering

Due to limited space, Fly Rides does not store customer eBikes while waiting for parts to be ordered. Please let us know in the following section if you would like to order parts from us in preparation for your appointment so that you only need to bring the bike to us once.
Is there anything we should know about your bike or parts you would like to order to prepare for your tune up?
When do you notice the issue happening? Check all that apply *
When stopped
At slow speeds
At high speeds
When going over a bump
When shifting to a higher gear
When shifting to a lower gear
When Braking
Other...
Is your eBike giving you an error code? If yes, please type it in here. *
Please describe the issue you are experiencing in detail. *
Uploading pictures and/or video here is required for any warranty support, plus it's the best way to help us diagnose the issue, and we strongly encourage you to take the time to do this part so we can get you back on the trails ASAP!

Click or drag files to this area to upload. You can upload up to 3 files.

Your Contact Information
First Name *
Last Name *
Email *
Phone number *
Phone

Fly Rides has been awarded by Bosch as Bosch eBike Expert Certified, our shops are only 1 out of 12 shops nationwide with this esteemed recognition.

I brought my mountain bike in at 4:45 on a Thursday and the boys were able to diagnose and fix the problem before they closed. Thanks

- Tom Thomson

Stopped by for a small repair and they had exactly what I needed to get back on the road and for cheap. Nice guys, very helpful, and friendly, went the extra mile to help me with my odd request and need on the spot. Would recommend to anyone.

- Thomas Stein

Bought a fantastic electric bike here. Everyone is friendly, helpful and knowledgeable. When my charger failed it was under warranty. Will and the service department contacted the company and got them to ship a new one, expedited, to my house in record time so I could take my bike with me on our trip. Way to go guys! Great product and great customer service.

- Kathy Henry

I had a difficult time with a broken Yamaha charger cable connection, but after a lot of "back and forth's" with Haibikes and Fly Rides, I got it resolved. Hector in the L.A. Fly Rides service department stuck with this for months and saw it through to its conclusion. Kudos and thanks to Hector.

- Andy Spear

Great service from great humans and the shop has everything you need!

Marco Peralta

Technical questions? Check out our helpful videos on basic maintenance for your bike.
Watch our Fly Rides Tech Tips playlist on YouTube!

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San Diego Fly Rides

12544 Kirkham Ct Suite 2 | Poway, CA 92064

Check out our Los Angeles location:

LA Fly Rides

5562 Hollywood Blvd | Los Angeles, CA 90028

Our Mission

We started Fly Rides because in our experience, exploring the world from the saddle of a bicycle is hands-down the best way to see, smell, and feel the world outside. Why eBikes? We believe biking should be for everyone, plus they're SUPER fun!

Good Rides, Good Vibes. Everyday at Fly Rides.